About Us
Team1 Call Center Solutions was founded in 2009 to help businesses connect faster and more efficiently with customers. Over the past 12 years, we have helped many businesses upgrade their customer support by promptly answering calls 24/7 and providing immediate communication and solutions. As a leading call center company, we thrive above and beyond customer services with profession and knowledge. Our headquarter and training center are located in San Diego, California.
Our Service We offer a wide range of services to optimize the satisfaction for both the business and the customers.
Charged Per Call - The biggest differentiation from competitors is that we simply charge less. Most call service companies charge per minute, while we only charge a $1.50 per call. You are potentially saving money money as an average call is 4-5 minutes long. Our service only charges per call after a fixed weekly payment that includes free 25 inbound calls - indeed an amazing deal! Whether your callers spend 2 minutes or 15 minutes on the phone, you are charged only $1.50 for that call with a base fee of $35 per week and 25 inbound calls included. View our Plans & Pricing page for a breakdown of our cost-effective call center solution. We simply charge less!
Real-Time Messaging – all messages are sent via SMS and email in real-time. We recently added a ‘push notification’ feature using our mobile app where users can respond and communicate quickly. All customers have access to the dashboard on their computer, where they can communicate directly with agents.
Live Support – we provide 24/7 live phone support and live call transfer where you can be assisted, solutions, and inquiries immediately.
Customized Script – we create customized scripts to suit your business brand better. Let us create the one and only script from our experience with many different businesses.
Basic Call Services – we provide basic call services such as message taking, lead capture and qualification, scheduling appointments, after-hours answering, and virtual receptionists.
No contract, No hidden fees – we offer a fixed monthly payment plus a dollar per call after 100 free inbound calls. There is no minimum period required to use the service and no hidden fees.
Free Setup – in appreciation of using our service, we offer a free setup that is quick and easy.
Our Professionally Trained Team Members At Team 1 Answering service, we put time and effort into our hiring and training process. To ensure each call is answered promptly and taken care of, we make sure each member is properly trained and fully aware of their responsibilities. We ensure each call is answered professionally with extinguishing customer service.
Our team members are up-to-date on industry-leading technology to provide great technology solutions to your customers. We make sure our team members are regularly trained and aware of the ever-changing technology landscape to maximize overall satisfaction.
Why Choose Us As many businesses are switching online, it is important to build a strong bond between customers. Establishing trust and loyalty from customers takes time yet important. One of the great ways to build trust is by providing immediate communication and solutions to customers. At Team 1 Answering service, we offer 24/7 live support by our experienced team members. Feel the difference of our high-quality customer service at an affordable price. Using the customized script and latest technology, you could better communicate with your customers.
What are you waiting for?
Team1 Call Center Solutions is the answering service solution for your business. Focus on where you are best needed while we handle your communications with customers and clients in our call center. Have any questions about our fees, services offered, or anything else?
